Downloads & Refunds

Download Policy

At Redefined Art, we value the creativity and hard work that goes into each piece of art and content we offer. As such, we have a strict policy against downloading and copying any material from our platform without explicit permission. This includes but is not limited to artworks, designs, graphics, and any other content available on our website.

All artworks and content available on Redefined Art are protected by copyright laws and are the intellectual property of their respective creators. Unauthorized downloading, copying, distribution, or reproduction of any material is prohibited and constitutes a violation of these rights.

We encourage you to respect the artists' efforts and support their work by purchasing items directly from our store. If you're interested in using or reproducing any content for personal or commercial purposes, please reach out to us for proper authorization.

Thank you for being a part of our creative community and helping us maintain the integrity of the art and content we offer.

For inquiries and permissions, please contact us at j.sales@redefinedartstore.com.

Refund Policy

At Redefined Art, we value your satisfaction and want to ensure that you are completely happy with your purchase. We understand that there may be instances where you may need to return or exchange an item, and we have established the following refund policy to assist you:

1. Eligibility for Returns:
- We accept returns within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
- Custom-made or personalized items cannot be returned, unless they arrive damaged or defective.

2. Refund Process:
- To initiate a return, please contact our customer support team within the specified 30-day period. You can reach us through [contact details].
- Provide your order number, the reason for the return, and any supporting documentation or photographs, if applicable.
- Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RAN) if your return is eligible.
- Once your return is approved, you will receive instructions on how to send the item back to us.

3. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the item is being returned due to damage or defect.
- We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item. Redefined Art is not responsible for any items lost or damaged during the return shipping process.

4. Refund Options:
- Upon receiving and inspecting the returned item, we will notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment within a reasonable timeframe.
- Depending on your payment provider, it may take additional time for the refund to be processed and reflected in your account.

5. Exchanges:
- If you would like to exchange an item for a different size, color, or design, please contact our customer support team to check availability and arrange the exchange.
- Exchanged items will be processed and shipped after receiving the original item in its original condition.

Please note that our refund policy is subject to change, and any modifications will be updated on our website. We reserve the right to deny a return or refund if the item does not meet the eligibility criteria mentioned above.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your experience with Redefined Art is enjoyable and satisfactory.

Thank you for choosing Redefined Art!